FirstBank Digital Banking Disruption: Alternative Channels Customers Can Explore

It’s 7:42 a.m. and Amina is late for work, but worse, she can’t pay her child’s school fees. Her FirstMobile app keeps spinning. She dials *894# and gets nothing. The vendor is fidgeting. Around the city, other customers see the same thing: failed transfers, spinning wheels, and mounting anxiety. If that sounds familiar, you’re not […]